At Aashni, your satisfaction is our priority. While we strive to ensure every product exceeds your expectations, we understand that there may be rare occasions where a refund is necessary. Please read our refund policy carefully.

Eligibility for Refund

You may request a refund only under the following conditions:

  • The item received is damaged, defective, or incorrect.

  • A clear and uninterrupted unboxing video is provided as proof within 24 hours of delivery.

  • The product must be unused, in original packaging, and returned with its invoice or order confirmation.

Note: Refunds are not applicable on items ordered during sales, promotional offers, or using discount codes.

Unboxing Video is Mandatory

To initiate any refund request, you must submit a complete unboxing video showing:

  • The unopened package

  • The process of opening it

  • The defect or damage (if any)

This video helps us assess the issue and process your request fairly.

Refund Process

  1. Email us at info@aashni.in with your order number, issue description, and unboxing video.

  2. Our team will review and confirm eligibility within 2–3 business days.

  3. Once approved, you will receive a confirmation email and the refund will be initiated to your original payment method.

  4. Please allow 5–7 business days for the amount to reflect in your account.

Return Shipping

  • The customer is responsible for return shipping unless the item is defective or incorrect.

  • Shipping fees are non-refundable.
    We offer 2 days return if the product is damaged or defective.
    Exchange/Replacement deliveries will be done within 5-7 business days.

Non-Refundable Items

  • Customized orders

  • Incorrect size orders (please review sizing guides before ordering)

Need Help?

For any refund-related concerns, feel free to reach out to our support team at:
info@aashni.in – We’re here to help you!